Privacy Policy

We are committed to respecting your privacy and ensuring that you feel secure when using our website. This policy outlines how we collect, use, and share personal data, as well as the options available to you regarding your information.

Why This Policy Exists

• Ensure compliance with data protection laws and best practices
• Safeguard the rights of staff, clients, and partners
• Maintain transparency in the handling and storage of personal data
• Protect the organization against the risks associated with data breaches

Data Protection Law

The Data Protection Act 1998 sets out the framework for how organizations — including ours — must manage personal data.

These rules apply regardless of format — whether electronic, paper-based, or other storage methods.

To be compliant, personal data must be:

• Collected and used fairly and legally
• Stored securely and not disclosed improperly

The Act is Based on Eight Core Principles:

• Be processed fairly and lawfully
• Be obtained only for specific, lawful purposes
• Be adequate, relevant, and not excessive
• Be accurate and kept current
• Not be retained longer than necessary
• Be processed according to the rights of the data subjects
• Be protected through appropriate measures
• Not be transferred outside the EEA unless adequate protection is ensured

By using our services, you agree to the collection and use of your information in accordance with this policy.

1. Definitions

• Personal Data: Information that identifies a living person from that data (or data combined with other accessible information).
• Usage Data: Automatically generated data from use of the service (e.g., page visit duration).
• Cookies: Small data files stored on a user’s device.
• Data Controller: The entity that determines how and why personal data is processed. For this policy, we are the Data Controller of your data.
• Data Processor (or Service Providers): Third parties who process data on behalf of the Data Controller.
• Data Subject: An individual whose personal data is being collected and processed.
• User: The person using our services, who is also the Data Subject.

2. Who Is Requesting User Data

All user data requests will originate from frankAi.

3. Information Collection and Use

We collect different types of data for various reasons to enhance and deliver our services.

Personal Data

We may request identifiable information such as:

• Email address
• First and last name
• Phone number

This data may also be used for communications, including newsletters or promotional emails. You can opt out at any time via the unsubscribe link in our messages.

Usage Data

We gather data sent by your browser or mobile device, including:

• IP address
• Browser type and version
• Pages visited
• Date/time of visit
• Device identifiers
• Diagnostic details

Cookies and Tracking

We utilize cookies and related technologies for analytics and performance improvement. You can manage cookie preferences through your browser. Disabling cookies may affect functionality.

Examples of Cookies:

• Session Cookies: For platform operation
• Preference Cookies: To store user settings
• Security Cookies: For safety purposes

Integration Data

When you authorize integrations, we access only the data permitted by the scope of each API. Cached data may be stored briefly and used solely in dashboards and reports accessible to authorized users.

4. Use of Data

• Deliver and maintain services
• Inform you about updates
• Allow participation in interactive features
• Offer customer support
• Analyze usage and improve the platform
• Detect and address technical issues
• Send relevant promotional content (unless opted out)

5. Retention of Data

We retain Personal Data only as long as necessary for the stated purposes. Usage Data is retained for shorter durations unless required for security, functionality, or legal reasons.

6. Transfer of Data

Your data may be stored or processed in locations outside your jurisdiction, including Canada and the USA. By submitting your information, you consent to such transfers. We ensure strong security protocols are followed.

7. Disclosure of Data

Business Transactions

Your data may be transferred in the event of a merger, acquisition, or asset transfer. You will be notified beforehand.

Legal Compliance

We may disclose your data to:

• Fulfill a legal obligation
• Defend our legal rights
• Investigate misuse
• Ensure user safety
• Prevent legal liability

Data Sharing

We do not sell or share your data, except:

• Where legally obligated
• To protect your rights or those of others

Data shared will be handled securely. Google user data is never shared beyond what is outlined in approved privacy policies.

8. Security of Data

To protect sensitive data, we implement:

• Encryption
• Access Controls
• Data Minimization

Despite safeguards, no online system is 100% secure. Use our services in a secure environment.

9. “Do Not Track” Signals

Our service currently does not respond to Do Not Track browser signals. You can manage this setting in your browser.

10. Your Rights

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Limit data processing
• Obtain a copy in a portable format

Contact us to exercise your rights. We may require identity verification.

11. Children’s Privacy

We do not knowingly collect data from individuals under 13. If you believe a child has submitted personal data, contact us and we will delete it.

12. Changes to This Privacy Policy

We may update this policy. Revisions will be posted with a new Effective Date. Major changes will be communicated via email or in-service notification. Please review periodically.

13. Contact Us

If you have questions, contact us at frank@agencyplatform.com.